Privacy Policy

WHO WE ARE

Our website address is: https://neoun.org

At NEOUN⁺ and its affiliates, including NEOUN UK Consulting and Development Limited and NEOUN LY Academic Consulting and Development L.L.C., we priorities your privacy. Our updated Privacy Policy adheres to the Data Protection Act 2018 (DPA), effective May 25, 2018, which enhances individual control over personal data.

1. Data Controller Contact Information
   We, NEOUN⁺ and its affiliated members (collectively referred to as “we”), are responsible for your personal data. You can reach us at:

Phone: +44 7900 597431
Phone: +218 91 057 11 22
Email: dataprotection@Neoun.org

2. Purpose of Data Processing
   We process your personal data for:

• Communication regarding applications or inquiries (name, email, phone number, postal address).
• Establishing legal contracts (name, email, phone number, postal address).
• Informing you about special offers (email, message, phone call).

3. Data Collection Sources
   We collect personal data from:

• Information you provide directly (via email, phone call, verbally, or in writing).
• Contact lists obtained from staff during educational events and exhibitions,
  provided with your consent to share with NEOUN⁺ and its affiliated members.

4. Data Sharing
   Your personal data is used solely for the provision of requested services, which include, but are not limited to, processing applications to educational institutions and coordinating with student service providers, such as accommodation services. It will not be utilised for any other purposes.

We may share certain personal information with external organisations to fulfil our legal obligations, manage operations, or at your request. This includes entities like:

• Higher Education Statistics Agency (HESA)
• Relevant government departments (e.g., Home Office, Foreign and
  Commonwealth Office)
• Office for Students (OFS)
• Universities and Colleges Admissions Service (UCAS)
• Office for Fair Access (OFFA)
• Office of the Independent Adjudicator (OIA)
• Student Loans Company (SLC)
• Professional regulatory bodies and course accrediting organisations
• Local authorities for council tax and electoral registration
• Health trusts or contracted private companies for health assessments
• Police and law enforcement agencies Auditors
• Your sponsors if applicable
• External learning or training placement providers
• Library services, including online resources and dyslexia support
• Third parties providing student accommodation
• Parents or guardians if you are under 18.

We generally will not share any additional personal information without your consent, unless necessary for your vital interests, such as in emergencies.

5. Data Storage
   Your personal data is stored either electronically or in paper form:

• Electronic data is stored in a password-protected database that complies with DPA regulations, as well as on computers belonging to NEOUN⁺ affiliated members, with access restricted to staff of NEOUN⁺ affiliated members.
• Physical documents, such as contracts, invoices, receipts, and handwritten forms, are securely stored in an office, accessible exclusively by the staff of affiliated members.

6. Data Retention
   We retain your personal data for as long as necessary to assist with your applications to educational institutions and service providers, and to comply with legal or regulatory requirements. Contracts and invoices are legally required to be kept for a minimum of six years after the end of the last financial year they are associated with.

7. Your Rights
   You have the right to:

• Request a copy of your personal data.
• Correct any inaccuracies in your personal data.
• Request the deletion of your personal data.
• Restrict how we process your personal data.
• If you would like to exercise these rights or have any questions regarding the handling of your personal data, please reach out to us using the contact information provided.

8. Privacy Notices
   Changes to Privacy Policy:
   We regularly review our privacy notices. This privacy notice was last updated in October 2024. Any future modifications will be posted on our website to keep youupdated on how we manage your personal data.